Dedicated Mailbox for Service Status Updates
Administrators can define dedicated mailboxes to receive alerts on service status
We recently introduced the granular Service Status interface, designed to notify administrators about issues with email delivery and dashboard availability that affect their portal.
Until today, only portal users/administrators could be configured to receive service status alerts.
Some organizations maintain dedicated mailboxes to receive such alerts. These mailboxes are either group mailboxes of dedicated teams or mailboxes used to integrate with 3rd party monitoring systems.
Harmony Email & Collaboration now allows defining subscribers that are not portal users.
To do that, go to Audit -> Service Status -> Subscribers -> +Add Subscriber
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