Enhanced Retention for Emails Quarantined by Microsoft

Emails quarantined by Microsoft are now retained for a longer period of time than Microsoft’s retention and this duration can be configured.

Quarantine restore requests are a part of any SOC team’s day to day.

Sometimes it takes users a while to notice important emails are missing, and it could take even more time for the SOC teams to get around to handling restore requests.

In these cases, retention of quarantined emails is key for the SOC team to be able to conduct a meaningful investigation and restore the email.

Since Microsoft’s maximum retention period of quarantined emails is between 15 and 30 days, some customers don’t get to handle the restore requests on time.

Harmony Email & Collaboration now allows storing emails quarantined by Microsoft for up to 180 days, giving SOC teams plenty of time to get to the restore requests, no matter when they are submitted.

This way, even if the email was purged from the Microsoft quarantine, you will still be able to download, investigate and restore it to end users.

Administrators can customize this period to be shorter, if there is a compliance requirement mandating them to do so.

Note – this feature is being deployed gradually. You should see it in your portal during the next 7 days.