Introducing the Ticket Enrichment AI Agent

Staying ahead of threats in the ever-evolving landscape of cyber security requires not only robust protection but also efficient and effective operational processes.

At Check Point, we are committed to enhancing your security infrastructure with cutting-edge AI solutions.

Today, we are excited to announce the launch of our first AI Agent: the Ticket Enrichment AI Agent.

The Power of AI in Cyber Security

AI agents leverage advanced technologies like large language models (LLMs), context awareness, and continuous learning to support and enhance your security team. They are also capable of utilizing various tools, products, and APIs. The AI agents, acting as virtual interns, are designed to handle a diverse range of tasks from routine operations to complex problem-solving, and provide actionable insights. They are essential for bridging the security workforce gap and maintaining business continuity.

Meet the Ticket Enrichment AI Agent

Our latest innovation, the Ticket Enrichment AI Agent, is set to transform the way your team manages support tickets. Integrated within Check Point Quantum, this AI agent seamlessly interfaces with popular platforms like ServiceNow and Jira.

This agent offers significant value to your organization by: 

• Enhancing operational efficiency 

• Improving user experience 

• Providing actionable intelligence and insights 

By automating routine administrative tasks and enriching support tickets with relevant information, the agent accelerates resolution times and optimizes the configuration of your support systems. This not only boosts the overall effectiveness of your support operations but also ensures robust security enhancements. Acting as a diligent virtual intern, the AI Agent provides a scalable solution for managing increasing ticket volumes.  

Here’s how it works:

Streamlined Ticket Management: The agent integrates seamlessly with platforms like ServiceNow and Jira, automating administrative tasks such as researching or checking logs and policies, which accelerates resolution times and enhances support efficiency.

Enhanced Support Efficiency: By enriching support tickets with relevant information, the AI agent accelerates resolution times and boosts the overall effectiveness of your support operations.

Smarter support: Acting as a diligent virtual intern, the agent communicates with users when needed and enriches tickets with actionable insights.

The Ticket Enrichment AI Agent Steps In

Imagine an employee encountering an issue while trying to access an AWS machine. The Ticket Enrichment AI Agent steps in, listens to tickets in ServiceNow or Jira, and begins its investigation. It communicates with the user to collect required information, reviews logs, checks policies, and identifies the problem, providing a recommended solution. This level of automation not only speeds up the response and resolution process but also frees your security team to focus on more strategic tasks.

Watch our Ticket Enrichment AI Agent in action: 

Join the Preview Plan

We invite you to sign up for the preview plan and be among the first to experience the power of the Ticket Enrichment AI Agent. This is just the beginning—more AI agents are on their way to further enhance your security infrastructure.