Automatic Personalization of End User Browser-Based Interaction Language

Harmony Email & Collaboration now introduces automatic personalization of end user browser-based interaction language based on each user’s Microsoft 365 or Google Workspace preferences.

Earlier this year, Harmony Email & Collaboration introduced localization for browser-based end user interactions, enabling organizations to define the language used across the end user experience. This allowed organizations operating in a single language environment to easily provide a consistent localized interface.

However, today’s workforce is often globally distributed, with employees working across multiple regions and speaking different native languages. A single default language may not always provide the best experience for every user.

With this new capability, administrators can automatically align the language used in browser-based end user interactions with each user’s Microsoft 365 or Google language settings. Instead of relying on users to manually change their language preference, Harmony Email & Collaboration automatically applies the user’s native language from their first interaction. This ensures that security notifications, remediation flows, and other browser-based experiences are presented in a familiar language from day one – creating a smoother and more intuitive experience while reducing friction for globally distributed organizations.

This feature is being deployed gradually and should become available in customer portals over the next 7 days.